Helping a Large Regional Hospital
reduce time to complete refills by 80%
| THE CHALLENGE A busy regional hospital was tasked with finding ways to contain soaring health care costs and reduce inefficiency while continuing to provide the highest level of patient care. Nurses and administrators was struggling with a cumbersome manual process to handle incoming faxed orders for prescription refills. An increasing number of refill requests and inefficient in-house prescriptions system, were driving up expenses. |
CLIENT SNAPSHOT
Client: Large regional hospital |
| THE SOLUTION The hospital had been using a RightFax server to handle both faxes sent out by their lab reporting system and faxes sent to their Poison & Drug Control subsidiary. One Touch Global Technologies was brought in to provide a solution that combined the existing RightFax system with the One Touch Integration Server (OTIS) for workflow automation, document routing, and auditing.THE RESULTS Thanks to the OTIS integration, the consistency and accuracy of their data and process is much improved, and as a result, the speed with which the refill requests are filled has increased dramatically. Faxes and PDFs are no longer lost, and administrators and nurses have more time to focus on patient care. Overall, OTIS automation allows for better tracking and audit trails, faster replies, and improved documentation for prescriptions.“We had been spending an excessive amount of time tracking down and reconciling misplaced, lost, and duplicated documents. The One Touch Integration Server has made everything easier.” BENEFITS OF ONE TOUCH The One Touch Integration Server was a game-changer for the hospital, providing automation that improves process efficiency for paper, fax, and email documents. For the hospital, this meant:
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